Guiding Principle

• From the care for miners we grew to be a modern and future oriented service company in health care for the entire population.
• At the center of our action is the human being, independent from religious, social or ethnic origin or orientation.
• Our social interactions with other human beings are based on each other’s respect, honesty and trust.

• We are working together with other health care facilities in a constructive manner and adapt to social requirements.
• The cooperation of our staff is characterized by an interdisciplinary team spirit.
• The basis for this is openness, collegiality, trust and respect for each other.
• Every single employee contributes an important part to the achievements of our facilities.

• During interaction with our patients we ensure dignity, intimacy and the protection of trustful relationships.
• Human affection towards our patients and their relatives is a matter of course for us.
• We take our patients’ individual needs into account and support their abilities, especially regarding holistic care.
• We view our patients as partners and motivate them and their relatives to have an active role and be a part of the decision making process.
• We view all kinds of criticism from our patients as an opportunity to improve our performance and offers on a regular basis.

• We ensure a complete patient care on the basis of scientifically evidence based knowledge and by the usage of modern technology.
• The operations in our company are based on economic and ecological standpoints.
• We actively contribute our competence and knowledge by consulting and informing about healthy behavior.
• We ensure the development of our level of quality through constant advanced in-service training.

(Extract from: Guiding principles and guidelines for leading and cooperation in the company)